Orders & Shipping
How long does delivery take?
Standard shipping within Australia typically takes 3–7 business days. Express shipping options are available at checkout.
Do you ship internationally?
Yes, we ship to selected international destinations. Shipping times and rates vary by location and are calculated at checkout.
Do you offer free shipping?
Yes! We offer free standard shipping on qualifying orders. Check our current promotions for the latest threshold.
How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email. Use it to track your delivery in real time.
Returns & Refunds
What is your return policy?
We offer hassle-free returns within 30 days of purchase. Items must be unused and in original packaging. Visit our Refund Policy page for full details.
How do I start a return?
Email us at support@qentrova.com with your order number and reason for return and we'll guide you through the process.
Products
Are your phone mounts compatible with my phone?
Our mounts are designed to be universally compatible with most smartphones, including iPhone and Android devices. Check individual product listings for specific size ranges.
Do your products come with a warranty?
Yes, all Qentrova products come with a warranty against manufacturing defects. Contact us at support@qentrova.com for warranty claims.
Contact & Support
How can I contact customer support?
Email us at support@qentrova.com or visit our Contact page. We aim to respond within 1 business day.
Do you offer bulk or wholesale orders?
Yes, we're open to bulk and wholesale enquiries. Reach out to us at support@qentrova.com with your requirements.